Lots of questions arise when you build a new home. Here, we answer some of the most common ones. Please contact us if you have a question that isn’t answered below, and we’ll be happy to help.
Lots of questions arise when you build a new home. Here, we answer some of the most common ones. Please contact us if you have a question that isn’t answered below, and we’ll be happy to help.
What are your office opening hours?
All of our regional offices are open Monday to Friday 8:00am till 5:00pm.
What are your display opening hours?
Our display homes are open Saturday and Sunday 12:00pm-5:00pm and Wednesday 2:00pm-5:00pm, unless stated otherwise.
Where do you build?
We build all across Metropolitan and Regional Western Australia. To see our full list of build locations click here.
Where are your display homes located?
We currently have display homes in the Metropolitan and South West regions. To view all current display home locations click here.
How do I get into contact with you?
If you would like more information on a home design, pricing or a general chat about your building options, please complete the form on this page. Alternatively contact your local office directly by clicking here.
What should I expect as a standard response time to a enquiry?
Please allow 24 hours for us to response to your phone or web enquiry.
How can I get more pricing information?
If you would like more pricing information please contact us directly here.
What are your standard inclusions?
Standard inclusions are fixtures and features that are included in the price of your new home. Any of these items can be upgraded to meet your lifestyle and budget. These upgrades can be chosen and ordered with your New Homes Administrator.
What is a variation?
A variation is a request to change an item in your contract that has been agreed by us in writing. Your contract will specify in detail how variations are dealt with and any additional costs involved.
Why can’t construction commence on my new home as soon as my contracts are signed?
Typically we are waiting on items such as your finance approval, which can take 30 days or more and town planning approval. This can vary depending on location and council. Of course, we aim to begin your building journey as soon as possible. So rest assured we are trying our best to make this period as small as possible. Your New Homes Administrator can take you through any queries further.
What is a BAL rating?
BAL refers to the Bushfire Attack Level and has been devised to improve the ability of a building to withstand a bushfire attack. It is important to note that your New Homes Consultant will include an item in your building project, advising what minimum BAL rating your home needs to meet/be constructed to. This will vary across every site, regardless of its location.
Can I visit my home while under construction?
You are more than welcome to visit your site regularly; however, you will need to be accompanied by your site supervisor for safety reasons.
Who do I speak to about progress on my home?
Your Client Liaison is your point of contact throughout your new home building journey. They will share exciting milestones and provide regular updates as your new home progresses. Any queries about the construction of your home can be discussed with your Client Liaison, they will liaise with our Construction team and then provide you with an update.
How do I maintain my home?
Please refer to your Maintenance Guide and individual warranties and care instructions provided to you at handover.
Who do I speak to in regards to maintenance?
Your New Home Administrator will confirm your maintenance point of contact at the end of your building process.
What is the structural warranty on my home?
Your home comes with a Lifetime Structural Warranty and a six-month free warranty service reflecting the confidence we have in the quality of home we build.